Frequently Asked Questions
What is mediation?
Mediation is a voluntary and confidential process where a neutral third party (the mediator) helps parties in a dispute to communicate and negotiate with the goal of reaching a mutually acceptable agreement.
How does arbitration work?
Arbitration is a process where parties in a dispute agree to have their case heard by a neutral third party (the arbitrator), whose decision is usually binding. It is often used as an alternative to litigation for resolving disputes.
What is conciliation and when is it used?
Conciliation is a process similar to mediation, where a neutral third party (the conciliator) assists parties in a dispute to reach a settlement. It is often used in labor disputes and international conflicts.
How long does the conflict resolution process take?
The duration of the conflict resolution process depends on the complexity of the dispute and the willingness of the parties to cooperate. Some cases can be resolved quickly, while others may take longer.
Is the resolution process confidential?
Yes, confidentiality is a key principle of our conflict resolution services. All discussions and information shared during the process are kept confidential.
How much does conflict resolution cost?
The cost of conflict resolution services varies depending on the nature of the dispute and the services required. We offer competitive rates and strive to provide cost-effective solutions.
Can individuals and organizations use your services?
Yes, our conflict resolution services are available to individuals, organizations, and communities seeking to resolve disputes in a peaceful and constructive manner.
Do I need a lawyer to use your services?
While you are welcome to have legal representation during the process, it is not required. Our mediators, arbitrators, and conciliators are trained to assist you through the process.
What types of disputes can be resolved through your services?
Our services are suitable for a wide range of disputes, including but not limited to workplace conflicts, commercial disputes, family disputes, and community conflicts.
How do I start the conflict resolution process?
To start the conflict resolution process, simply contact us to discuss your situation and schedule an initial consultation. We will guide you through the next steps based on your needs.